Shipping and Delivery – Delivery Zones
Products will be shipped to the delivery address(es) specified during the ordering procedure provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering procedure.
Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.
Chrome Hearts will not process any order for which a post office box or APO/FPO address is provided.
Shipping and Delivery – Shipping costs
Standard Shipping (Ground) is provided for all US orders, except for furniture or any other specified specialty item. Some furniture, specialty items and customized products may be subject to production lead times, processing times and delivery delays. We do not currently offer 2 day, Overnight, Priority Overnight or Saturday shipping at this time. Delivery time for Standard Shipping (Ground) is expected to be 3 to 7 business days after processing. The delivery time runs from when your order has been processed.
Delivery costs depend on the value of your order:
- For an order value <$250.00, Standard Shipping (Ground) will be USD $10.00
- For an order value between $250.01 and $500, Standard Shipping (Ground) will be USD $15.00
- For an order value between $500.01 and $1000, Standard Shipping (Ground) will be USD $20.00
- For an order value between $1000.01 and $2000, Standard Shipping (Ground) will be USD $25.00
- For an order value above $2000.01, Standard Shipping (Ground) will be USD $30.00
A direct signature will be required on all orders.
You will receive an email containing your Tracking Number once your package has been shipped.
Refer to the email or visit your Order History for account holders to check the most up-to-date status of your order.
We will inform you of the shipping costs in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.
Delivery Time – Problems of delivery
Any failure to deliver or late delivery exceeding eight (8) business days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) business days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.
If the products do not conform to your order or you are not satisfied with them, you may return them for an exact replacement or request a refund according to the terms and conditions contained in the section entitled “Returns, Replacements & Refunds”. See also Specific Terms and Conditions of Sale as applicable to your order.
Shipping and Delivery – International
Taxes and Duties:
- Canada: Duties Included in product price & Sales Tax calculated at Checkout
- Russia: The Checkout prices do not include Duties and Taxes, these will be paid by the shopper on delivery
- Other International Countries: Duties & Tax Included in product price
All sales are final on orders shipping to non-US addresses.
Returns, Replacements & Exchanges
Principles and procedure of return:
With the exception of furniture, certain specialty items and/or customized items, you may return any product ordered on the Website for exact replacement or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below.
Returned products must be in their perfectly saleable, original condition and if applicable, packaging, together with their purchase invoice or a copy in the case of a partial return. Chrome Hearts has sole discretion in determining whether the products purchased via the Website are in original condition when returned.
Returning a product for exact replacement or refund is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Contact Customer Service to request a return or exact replacement. Customer Service will provide instructions to complete your return. All returns will be shipped to the following address:Chrome Hearts
Attn: Returns Processing
915 N Mansfield Ave
Hollywood, CA 90038
If you choose a return shipping method outside of the approved shipping carrier provided by Customer Service, Chrome Hearts will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.
Returns conditions applicable to fragrance, makeup and beauty Products: Fragrance, makeup and beauty Products must not be opened and must be returned in their original packaging. If the transparent film has been opened or removed or if the Product has been used, the item will not be accepted for return or exchange. If a product is defective or has been damaged during delivery, customer must ensure that the bottle is still hermetically sealed (if this is not the case, contact Customer Service).
You may exchange an item for the exact replacement of that item, which may vary by size if applicable.
If you replace an item for another item of greater value due to size or configuration, you shall pay the difference in price. If you request an exact replacement for an item of lesser value due to size or configuration, you will be refunded within ten (10) business days of receipt of the item returned by crediting your debit or credit card.
Please contact Customer Service to receive the return instructions.
If you replace an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery.
Only one exact replacement per item will be honored.
- For international orders shipped via eShopWorld, all sales are final. No returns or exchanges.
- For international returns not managed by eShopWorld, please contact Chrome Hearts’s Client Support
If you request a refund, Chrome Hearts will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the product returned by crediting your debit or credit card. Under no circumstances will you be granted an electronic credit usable on the Website, nor will the Website issue a store credit for use in a Chrome Hearts store.
Limitations to exact replacements and refunds:
We do not currently replace or allow refunds for product purchased in Chrome Hearts stores via the Website. Likewise, Chrome Hearts stores do not offer refunds or replacements on any product purchased on the Website. Under no circumstances will it be possible to credit your debit or credit card by a Chrome Hearts store. Crediting of the debit or credit card on which the product(s) were purchased will occur once Customer Service validates the condition of the return and eligibility for refund or replacement in its sole discretion.
A product ordered on the Website that has been personalized cannot be returned for replacement or refund.
All furniture orders are custom made and cannot be returned, replaced, or canceled. No reimbursement will be made.
Only one (1) return or replacement may be processed per item on an order.
Terms of Delivery
Products will be delivered by an independent white glove moving company. Delivery fees and times may vary. Customer Service will contact you upon confirmation of the furniture order to review approximate fees, wait times, schedule delivery, and arrange payment of delivery fees.
No in-store pick up is available for furniture.
No Replacement or Return of Furniture
All sales are final. Furniture may not be returned for refund nor replaced.
Any claims or objections regarding furniture orders must be made immediately to the carrier upon receipt of the furniture product and be noted clearly on the bill of lading. In the case of latent damage, such claims must be submitted to Chrome Hearts Corporate Office, 915 N Mansfield Ave, Hollywood, CA 90038, attention: Customer Service, within five (5) business days after delivery confirmation.